📌 Summary: You can cancel your subscription at any time. UK customers have a 14-day cooling-off period for new subscriptions under the Consumer Contracts Regulations 2013.
You may cancel your Gem Quote subscription at any time by:
Cancellation takes effect at the end of your current billing period. You will continue to have access to Pro features until that date.
If you are a consumer based in the United Kingdom, you have the right to cancel your subscription within 14 days of first subscribing without giving any reason under:
⚠ Important: If you begin using the service (generating quotes) within the 14-day cooling-off period, you acknowledge that you are requesting immediate access to the digital service and your right of withdrawal may be reduced pro-rata to usage. If you have used the service, we will deduct the proportionate value of the service used from any refund.
Visit our Contact Us page and select "Cancellation & Refund" from the dropdown, or email support@gemquote.co.uk with the subject line "14-Day Cancellation Request" and include the following:
We will acknowledge your request within 3 business days and process any approved refund within 5–10 business days to your original payment method.
After the 14-day cooling-off period, we do not provide refunds for:
We will consider refunds on a case-by-case basis in the following exceptional circumstances:
Visit our Contact Us page and select "Cancellation & Refund" from the dropdown, or email support@gemquote.co.uk with the subject line "Refund Request" and include:
We aim to respond within 3 business days and will process approved refunds within 5–10 business days.
If you purchase an annual subscription:
The free trial (10 quotes) does not require a payment method and no charges are made. There is nothing to cancel or refund for the free tier.
For all refund and cancellation queries, please use our Contact Us page and select "Cancellation & Refund", or email support@gemquote.co.uk.
We aim to respond to all requests within 3 business days. Approved refunds are returned to your original payment method within 5–10 business days.